Getting protected should be a straightforward and pleasant process, and we want to make sure we protect your privacy along the way. So do take a few minutes to read this privacy and data policy; it explains what we do with your data, how we collect and use your browsing information and how we may use it for future marketing purposes. In a safe, secure and compliant way.
Countrywide Protection Ltd is an agent of R&S Financial Consultants Ltd who are an Appointed Representative of LifeSearch Partners Limited. who are authorised and regulated by the Financial Conduct Authority. In respect of your data, Countrywide Protection Ltd is the data controller and responsible for the personal information it holds about you for sales, administration of policies and for any marketing purposes.
We take the privacy and security of your personal information seriously, so you can rest assured that your information will be properly managed and protected by us. Please read this notice carefully as it explains how Countrywide Protection Ltd and/or carefully selected third parties we work with collect and use your personal information.
You can ask for further information about the use of your personal information or if you need to raise a complaint, by contacting us on email@example.com
We may collect and process the following:
Any information supplied to Countrywide Protection Ltd is used to provide advice and/or recommendations for protection insurance products such as Life Insurance or Income Protection. The protection policies provided are administered by Countrywide Protection Ltd, and we will be handling the personal information you provide.
This includes any sensitive personal data such as health information which you provide as part of the application process. Where a joint application is completed, Countrywide Protection Ltd and your chosen insurer will sometimes send application updates to the contact information you provide, this will include updates about both applicants. Where we collect and process health information, we may ask each insured person to authorise a healthcare provider to supply relevant supporting information, including, where relevant, health information about their family or personal history.
We may also use your personal information for marketing purposes, but only if you have provided the relevant consent and you would still hold the right to opt out at any time. See section 5 for more information on that.
We will use your information for the purposes listed above. For any other purpose, where appropriate and required, we’ll contact you to ask for your permission.
The legal grounds on which we rely are:
We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. For example:
You have the right to object to our use of your personal information for these legitimate interests. If you raise an objection, we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information.
When you submit details for a protection insurance quotation through our website, through 3rd parties or other websites affiliated with Countrywide Protection Ltd you will be asked if you’d like to opt-in or opt-out of receiving future marketing communications from Countrywide Protection Ltd and any of our carefully selected partners. This is recorded on our customer database.
We will only send marketing communications to you via the preferences you’ve chosen and regularly make the appropriate checks to ensure that we abide by those rules and only send communications to those who’ve requested as such.
Methods of communication for marketing will typically be (but not limited to); phone, email, text message, post.
During your protection insurance journey, Countrywide Protection Ltd reserves the right to use any of the above communication methods to get in contact and service your enquiry, even to those who’ve opted out of marketing communications – for as long as is deemed appropriate, but not longer than 60 days.
You can opt out of receiving marketing communications at any time by contacting firstname.lastname@example.org.
If you are submitting personal information about another person, then you confirm that you have their consent to provide such information and for their information to be used as set out in this notice, and that you have provided a copy of this notice to that other person.
When you visit one of our websites, we may collect information from you such as, your email address, IP address and other online identifiers. This helps us to track unique visits and monitor patterns of website traffic, such as who visits and why they visit.
The cookies and pixel tags information is then channelled through various 3rd party web applications.
You have the right to disable cookies on your browser and install 3rd party plug-ins to prevent behavioural ad targeting. Links below are provided for your reference.
The internet industry body, the Internet Advertising Bureau, has created a website which provides detailed information and advice on cookies and pixel tags https://www.iab.com/guidelines.
For more on behavioural advertising visit – http://www.youronlinechoices.com/uk/.
Another source about how to delete and control cookies is http://www.aboutcookies.org/.
At any stage, you can always contact us using the details above for any more information or help.
Your personal information may be processed in countries outside of the European Union (EU). Where we transfer your personal data to countries that are outside of the EU we will ensure that the transfer is carried out in a compliant manner and appropriate safeguards are in place and in accordance with the relevant data protection requirements.
We will retain and process your personal information for as long as necessary to meet the purposes outlined in this notice provided to you. We’ll keep your personal information in accordance with our internal retention policies. We’ll determine the length of time we keep it for based on the minimum retention periods required by law or regulation.
You have the right to request access to your personal information, to have it corrected, erased, apply restriction and/or object to processing. If you request that your information be erased, we will comply with the request where it doesn’t conflict with any legal or regulatory obligations that we have. Where we are unable to delete your information, the data is marked as dormant and not processed for any reason other than to provide information if requested by the FCA relating to any investigations they may undertake.
If we are processing your personal information with your consent, you have the right to withdraw your consent at any time. This may mean however, that Countrywide Protection Ltd may not be able to provide you with the goods and services you requested.
For the purpose of providing you with a contract of insurance, your personal information may be processed by means of automated decision making and profiling by the insurance companies that we place you with.
If you have provided your consent to receive marketing information, you have the right to opt-out at any time.
You have the right to request a copy of the personal information Countrywide Protection Ltd holds about you.
To make any of these requests, please contact the Data Protection Officer using the contact details above.
If we get something wrong, or you’re not happy with our services, we always welcome the chance to help and rectify it. You can contact the Data Protection Officer using the contact details provided above or email email@example.com.
You can also place a complaint with the Information Commissioners Office by contacting them at:
Information Commissioners Office
0303 123 1113 (local rate) or 01625 545 745 (national rate)